Cancellation policy

Purchase Options Cancellation Policy

This policy applies to products purchased from Wellmere using a subscription or other recurring purchase option.

Subscriptions

When you purchase a Wellmere product on subscription, you authorise us to charge your chosen payment method automatically at the price and frequency shown to you at checkout until you cancel your subscription.

Unless otherwise stated at checkout, Wellmere subscriptions renew automatically at the selected delivery frequency.

There is no minimum commitment and no cancellation fee. You may cancel your subscription at any time.

Cancelling your subscription

You can cancel your subscription at any time by:

signing in to your Wellmere customer account and managing your subscription; or
contacting Wellmere using the contact details provided on our website.

Cancellation stops future subscription renewals and charges.

To avoid your next recurring order being processed, please cancel before that order has been processed and charged.

If you request cancellation after a recurring order has already been processed, please contact us as soon as possible. Where the order has not yet been dispatched, we will make reasonable efforts to cancel it. If it has already been dispatched, our standard returns and statutory cancellation rights will apply.

Cancelling a subscription does not automatically cancel an order that has already been processed.

Skipping or changing a delivery

Where available through your subscription account, you may also be able to:

skip an upcoming delivery;
pause your subscription;
change your delivery date or frequency;
update your delivery address; or
update your payment method.

Any changes should be made before the next scheduled order is processed.

Subscription pricing and discounts

Any introductory or ongoing subscription discount will be shown when you subscribe.

Where a subscription includes an introductory discount followed by a different recurring discount or price, the applicable amounts will be clearly displayed before you place your order.

If you cancel a subscription and later subscribe again, any previous introductory offer will not automatically apply to the new subscription unless the offer terms specifically state otherwise.

We may change subscription prices or terms from time to time where permitted by law. Where a change affects an existing subscription, we will provide appropriate notice before the change takes effect and explain any options available to you.

Failed payments

If a recurring payment cannot be processed, we or our payment provider may attempt to collect the payment again.

Your subscription may be paused or cancelled if payment cannot be successfully collected.

You will not be charged a cancellation fee because a payment fails.

Your statutory cancellation and return rights

Nothing in this policy affects your rights under UK consumer law.

For qualifying distance purchases, you may have a statutory right to change your mind and cancel your contract within the applicable cancellation period.

For a contract involving the regular delivery of goods, the statutory cancellation period will generally run for 14 days from the day after you receive the first delivery, subject to applicable exceptions.

If you exercise a statutory cancellation right, you may be required to return qualifying goods to us in accordance with our Refund Policy.

Certain products may be excluded from change-of-mind returns where a legal exception applies. This may include, for example, certain sealed goods that are not suitable for return for health or hygiene reasons once unsealed, or goods that are liable to deteriorate or expire rapidly.

These exclusions do not affect your legal rights where goods are faulty, damaged, not as described or otherwise do not conform to your statutory rights.

Refunds

Cancelling your subscription prevents future renewals but does not automatically create a refund for orders that have already been supplied.

Where you are legally entitled to a refund, or where we agree to cancel an order before fulfilment, the refund will be returned to the original payment method in accordance with our Refund Policy and applicable law.