Shipping policy

Shipping Policy

Last updated: 9 September 2026

This Shipping Policy applies to orders placed directly through Wellmere.co.uk.

We aim to process and deliver your order as quickly and reliably as possible. Please read the information below before placing your order.

UK Shipping

We currently offer delivery to eligible UK addresses.

Free UK Shipping:
We offer free standard UK shipping on qualifying orders over £40.

For orders below £40, the applicable shipping charge will be displayed at checkout before you complete your purchase.

Available delivery services, charges and estimated delivery times will always be shown at checkout.

Standard UK Delivery

Estimated delivery: [INSERT DELIVERY TIME, e.g. 2–4 working days]

Express UK Delivery

Where available:

Estimated delivery: [INSERT DELIVERY TIME, e.g. 1–2 working days]

Express or premium delivery services may not be available for every postcode or at all times.

The delivery options shown at checkout for your address are the options available for that order.

Order Processing

Orders are normally processed within [INSERT PROCESSING TIME, e.g. 1–2 working days].

Orders placed on weekends or UK bank holidays will normally begin processing on the next working day.

During particularly busy periods, product launches, promotions or public holidays, processing may take longer than usual.

Once your order has been dispatched, you will normally receive a dispatch confirmation email containing available tracking information.

Delivery Estimates

Delivery times shown on our website and at checkout are estimates unless we expressly state that a particular delivery date is guaranteed.

We make reasonable efforts to deliver orders within the estimated timeframe, but delays can occasionally occur because of circumstances such as:

courier disruption;
severe weather;
unusually high parcel volumes;
public holidays;
transport disruption;
incorrect or incomplete delivery information; or
other circumstances outside our reasonable control.

Where no specific delivery period has been agreed, we will deliver goods without undue delay and within the period required by applicable UK consumer law.

Under UK consumer law, goods must generally be delivered within 30 days unless a different delivery period has been agreed with the customer.

Tracking Your Order

Where tracking is available, your tracking details will normally be provided in your dispatch confirmation email.

Please allow sufficient time after receiving your dispatch email for the courier's tracking system to update.

If tracking has not updated for an unusual period or your estimated delivery timeframe has passed, please contact us at:

Naturefulluk@gmail.com

Delivery Addresses

You are responsible for providing a complete and accurate delivery address when placing your order.

Please carefully check:

house or flat number;
street name;
postcode;
town or city; and
any relevant delivery instructions

before completing checkout.

If you notice an error after placing your order, please contact us as soon as possible.

We will make reasonable efforts to amend your delivery information where possible, but we cannot guarantee that an address can be changed after an order has entered fulfilment or has been dispatched.

Incorrect or Incomplete Addresses

If a parcel cannot be delivered because the delivery information supplied by you was incorrect or incomplete, the parcel may be returned to us.

Where the delivery failure was caused by incorrect or incomplete information supplied by the customer, we may require payment of reasonable re-delivery costs before sending the order again.

If you no longer wish to receive the order, any refund will be handled in accordance with our Returns & Refunds Policy and applicable UK consumer law.

Failed Delivery Attempts

If nobody is available to receive your parcel, the courier may:

leave the parcel in an appropriate safe place;
deliver it to a neighbour where permitted;
leave instructions for arranging another delivery attempt;
redirect it to a local collection point; or
return the parcel to us.

The exact process depends on the delivery service used.

Please follow the instructions provided by the courier as soon as possible.

Safe Places and Delivery Instructions

Where you ask a courier to leave a parcel in a specific safe place, with a neighbour or according to another delivery instruction, please make sure that the location you choose is appropriate and secure.

The legal responsibility for the parcel will depend on the circumstances of the delivery and applicable consumer law.

Nothing in this policy removes any rights you have where an order has not been properly delivered.

Refused or Uncollected Parcels

Refusing delivery or failing to collect a parcel does not automatically mean that you have cancelled your order.

If you wish to cancel your order, please contact Wellmere directly so that your request can be dealt with under our Returns & Refunds Policy.

If an order is returned to us because it was refused or not collected, we may:

contact you to arrange re-delivery;
require payment of reasonable re-delivery costs where appropriate; or
process the order in accordance with any applicable cancellation and refund rights.

Parcels Returned to Sender

A parcel may be returned to us because:

the delivery address was incorrect or incomplete;
delivery was attempted but the parcel was not collected;
delivery was refused;
the recipient could not be located; or
the courier was unable to complete delivery.

Once the parcel has been returned to us, we will review the circumstances and contact you where appropriate.

Where the failed delivery was caused by information or instructions supplied by you, we may require payment of reasonable re-delivery costs.

We will not impose an arbitrary penalty or deduction that is not permitted by law.

Missing Orders

If your order has not arrived by the end of the estimated delivery period, please contact us.

We may investigate the delivery with the courier before determining the appropriate resolution.

This may include reviewing:

tracking records;
delivery scans;
delivery photographs;
GPS or location information;
delivery instructions;
communication with the courier; and
information provided by the customer.

We may reasonably ask you to confirm in writing that you have not received the parcel.

Where Wellmere arranges delivery to a consumer, responsibility for the goods generally remains with Wellmere until the goods come into the physical possession of the customer, or another person identified by the customer to receive them, except where the law provides otherwise.

We will not reject a genuine missing-parcel claim simply because a courier's tracking system shows the parcel as delivered.

Damaged Parcels

If your parcel arrives visibly damaged, please contact us as soon as reasonably possible.

Where possible, please provide photographs showing:

the outer shipping packaging;
the shipping label;
the affected product;
any visible damage; and
the product batch or lot information where relevant.

Please retain the product and packaging while we investigate the issue.

These requests help us investigate courier or product damage efficiently and do not affect your statutory rights.

Split Deliveries

Where an order contains multiple products, we may occasionally dispatch items separately.

If this happens, you will not normally be charged additional delivery fees unless this was clearly agreed with you before purchase.

Please check your dispatch confirmation emails before contacting us about a missing item, as your order may have been sent in more than one parcel.

Pre-Orders

Where we offer products for pre-order, the expected dispatch or delivery timeframe will be displayed on the relevant product page or at checkout.

If your order contains both in-stock and pre-order products, we may either:

hold the complete order until all products are ready to dispatch; or
dispatch products separately,

depending on the information provided when you place your order.

Any material delay to a pre-order will be communicated where reasonably possible.

Subscription Deliveries

Where Wellmere offers subscription products, each subscription order will be delivered to the delivery address associated with your subscription at the time the order is processed.

You are responsible for keeping your subscription delivery information up to date before your next order is processed.

Changing your delivery address after a subscription order has already entered fulfilment may not change the address for that order.

Subscription delivery charges, where applicable, will be shown as part of the subscription offer or checkout process.

International Shipping

[CHOOSE ONE OF THE FOLLOWING AND DELETE THE OTHER]

Option 1 — If you only ship within the UK

At present, Wellmere only accepts orders for delivery to supported UK addresses shown at checkout.

We do not currently offer international shipping.

Option 2 — If you ship internationally

International delivery is available only to destinations displayed at checkout.

Shipping charges and estimated delivery times vary by destination and will be shown before you complete your purchase.

International orders may be subject to customs duties, import VAT, taxes or handling charges imposed by the destination country.

Where these charges are not collected by Wellmere at checkout, they may be payable by the recipient.

Customers are responsible for checking any local import restrictions relating to the products they order.

International delivery times may be affected by customs clearance and other processes outside Wellmere's direct control.

Delayed Delivery

If delivery is significantly delayed, please contact us.

Your legal rights depend on the circumstances, including whether a specific delivery date was agreed and whether delivery by that date was essential.

Where required by UK consumer law, customers may be entitled to require delivery within an additional reasonable period or, in certain circumstances, cancel the contract and receive an appropriate refund.

Nothing in this policy restricts those rights.